Care Is Just a Tap Away
Connect with a Cumberland Health provider from wherever you are - 24 hours a day, 7 days a week.
Cumberland Health On-Demand Virtual Care
Get the care you need, when and where you need it. With the Cumberland Health app, you can access secure, convenient virtual care 24 hours a day, 7 days a week. Connect with a provider in minutes from your smartphone or tablet - whether you’re at home, at work, traveling, or simply need care after regular clinic hours.
Download Cumberland Health today for easy access to trusted telehealth services for many common, non-emergency health concerns.
How On-Demand Virtual Care Works
The Cumberland Health app connects you with a trusted provider through a secure video visit. You can request on-demand care for common, non-emergency health concerns or schedule an appointment for select services.
Simply download the app, create your secure account, choose the type of care you need, and follow the prompts to begin your visit.
Services Available in the App
Cumberland Health makes it easier to access a variety of healthcare services, including:
- Immediate Care
- Primary Care
- Pediatrics
- Women's Health
- Behavioral Health
- Substance Use Disorder
- Follow-up Appointments
- Lab and Diagnostic Result Consultations
Access on-demand virtual care 24 hours a day, 7 days a week, including evenings, weekends, and holidays. Appointment scheduling is also available, allowing you to choose a time that works best for you.
Benefits of Cumberland Health
With the Cumberland Health app, you can:
- Access care 24 hours a day, 7 days a week
- Meet securely with a provider from home, work, or while traveling
- Avoid unnecessary travel and waiting-room time
- Receive care from trusted Cumberland Family Medical Center, Inc. providers
- Access multiple healthcare services through one convenient app
- Choose on-demand care or schedule an appointment
- Connect through secure, private video visits
Frequently Asked Questions
What devices can I use?
The Cumberland Health app is available on compatible Apple and Android smartphones and tablets.
Do I need an appointment?
On-demand virtual care is available anytime, day or night, with the option to schedule an appointment for a time that works best for you.
What health concerns can be treated virtually?
Virtual care may be appropriate for common, non-emergency health concerns, including cold and flu symptoms, allergies, sore throats, sinus concerns, minor skin conditions, nausea, and medication questions. The Cumberland Health app also provides convenient access to primary care, pediatrics, women's health, behavioral health, substance use disorder services, follow-up appointments, and consultations to review lab and diagnostic results. Service availability may vary, and some services may require a scheduled appointment.
Is my visit private and secure?
Yes. Cumberland Health uses secure video technology designed to protect your health information and privacy.
What should I do in an emergency?
Cumberland Health is not intended for medical emergencies. In case of emergency, call 911 or go to the nearest emergency department.
Who can I contact if I need help?
For assistance accessing or using the Cumberland Health app, call 270-858-4567 or email .
Get help when you need it - including evenings, weekend, and holidays. Need help? Call 270-858-4567.