Share Your Story

Share Your Story

Share Your Story

Share Your Story – We’d Love to Hear From You!

Did you have a positive experience at Family Medical Centers? If so, we’d love to hear your story! We welcome patients, family members, staff, and visitors to share their experiences with us. Your story could inspire others and may even be featured on our website or shared with our dedicated staff.

Why Share Your Story?

When you take the time to share your personal experience, you make a meaningful difference. Your feedback helps:

  • Recognize and thank employees who go above and beyond
  • Provide insight into patient experiences, helping us enhance our care, services, and programs
  • Inspire and inform others by being featured in our internal and external publications

If needed, we may reach out to you for additional details. Please rest assured that your email address and contact information will remain private and will never be sold or shared.

Thank you for taking the time to tell us about your experience. Your voice matters, and we truly appreciate your feedback.

Photo and Video Consent

To give us permission to use a photo or video of you, please submit the form below.

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Share Your Feedback

Helping Us Deliver Quality, Patient-Centered Care

Family Medical Centers is committed to the provision of high-quality, patient-centered care. Your feedback helps us improve our services and ensures that we meet the needs of our community. Whether you have a compliment, a suggestion, or a concern, we want to hear from you.

How to Share Your Feedback

We offer several ways for you to share your thoughts and experiences with us:

  • Online Feedback Form: You may submit a specific complaint or compliment to our staff at this link.
  • In-Person: During your visit, you may speak to the clinic manager to provide feedback about your experience.
  • Phone: Call our patient services team at 270-858-6655, Option 6, between 8:00 AM and 4:00 PM CT, Monday through Friday.
  • Email: Send us your feedback at .
  • Mail: Address your written feedback to Cumberland Family Medical Center, Inc., PO Box 2399, Russell Springs, KY 42642.
  • Patient Satisfaction Survey: Fill out our secure Patient Satisfaction Survey to share about your overall experience with CFMC.

Real Stories. Lasting Impact.

At the heart of our mission to provide exceptional care are the people whose lives have been changed by it. From overcoming health challenges to finding support during life’s most difficult moments, our patients and their families share powerful journeys of hope and healing. Discover their stories and see what compassionate care can truly mean.

View Stories

Family Medical Centers receives funding from the U.S. Department of Health and Human Services (HHS) and has Federal Public Health Service (PHS) deemed status for certain health or health-related claims, including medical malpractice claims, for both the Center and its covered individuals (see 42 U.S.C. 254b and 42 U.S.C. 233(g)-(n)). For additional information, please contact