Questions about My Bill

Paper bills will be mailed to your registered address.

We accept various payment methods, including credit/debit cards, bank transfers, cash, check, and online payment platforms.

Patient payments will be applied to the oldest outstanding balance on the account.

Yes! We offer flexible payment plans to help manage your medical expenses. You can enroll in a payment plan by contacting our billing support team at 877-634-7517 or email  .

Missing a payment may result in late fees or collection actions. If you’re facing financial difficulties, contact us as soon as possible to discuss available options, including financial assistance programs.

If you notice discrepancies or unexpected charges, please contact our billing support team Monday – Friday, 7:30 AM – 3:30 PM CT at 877-643-7517 or email .  We’ll review your account and resolve any issues promptly.

You can update your insurance details, billing address, payment method, by calling your clinic location or contacting our billing support team Monday – Friday, 7:30 AM – 3:30 PM CT at 877-643-7517 or email .

Self-pay patients, as well as those not using insurance, are entitled to receive a Good Faith Estimate detailing the total expected cost of any nonemergency medical services or items. This estimate includes related expenses such as medical tests, prescription medications, equipment, and hospital fees. You have the right to request this estimate in writing from your healthcare provider before scheduling any service or item. For more information or if you have any questions about your right to a Good Faith Estimate, please refer to the details here.

Cumberland Family Medical Center, Inc. accepts all patients regardless of their insurance or financial status. As a Federally Qualified Health Center, we offer payment options to our patients through our Sliding-Fee Discount Program.  Click here to view our sliding fee scale. This schedule is reviewed and revised annually by CFMC’s Board of Directors.

The Sliding-Fee Scale is used to determine financial assistance “discounts” based on the family or individual’s income and family size.  Sliding-fee discounts are calculated on the Federal Poverty Guidelines.

For a patient to participate in the Sliding-Fee Discount Program, the patient must complete the Sliding-Fee Discount Program application.  Patients should contact the Office Manager at their clinic for more information.

If you have any additional questions or would like to sign up for the program, feel free to contact the Office Manager at your provider’s office or contact our Billing Department at 877-643-7517 between 8:30 AM and 3:30 PM CT, Monday through Friday.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in  your care – like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Under law, you are protected from balance billing. You can read more about your rights and protections against surprise medical bills here.