Patient Feedback

Patient Feedback

Family Medical Centers is committed to the provision of high-quality, patient-centered care. Your feedback helps us improve our services and ensures that we meet the needs of our community. Whether you have a compliment, a suggestion, or a concern, we want to hear from you.

How to Share Your Feedback

We offer several ways for you to share your thoughts and experiences with us:

  • Online Feedback Form: You may submit a specific complaint or compliment to our staff at this link.
  • In-Person: During your visit, you may speak to the clinic manager to provide feedback about your experience.
  • Phone: Call our patient services team at 270-858-6655, Option 6, between 8:00 AM and 4:00 PM CT, Monday through Friday.
  • Email: Send us your feedback at . 
  • Mail: Address your written feedback to Cumberland Family Medical Center, Inc., PO Box 2399, Russell Springs, KY 42642.
  • Patient Satisfaction Survey: Fill out our secure Patient Satisfaction Survey to share about your overall experience with CFMC.
Share Your Story

Did you have a positive experience at Family Medical Centers? If so, we’d love to hear your story! We welcome patients, family members, staff, and visitors to share their experiences with us. Your story could inspire others and may even be featured on our website or shared with our dedicated staff. To share your story, click here.

Your Voice Matters

We value your input and take your feedback seriously. Rest assured that every comment, email, and survey is read and responded to! Our team diligently reviews patient comments to identify areas for improvement and recognize outstanding service.

If you have concerns about the care you received, our patient advocacy team is available to assist you in resolving any issues. Your privacy is important to us, and all feedback is handled with confidentiality and respect.

Thank You for Helping Us Improve

We appreciate your time in providing feedback. Your insights help us continue to deliver compassionate, high-quality care to all members of our community.

For immediate assistance or urgent concerns, please contact us directly at 270-858-6655.

Real Stories. Lasting Impact.

At the heart of our mission to provide exceptional care are the people whose lives have been changed by it. From overcoming health challenges to finding support during life’s most difficult moments, our patients and their families share powerful journeys of hope and healing. Discover their stories and see what compassionate care can truly mean.

View Stories

Cumberland Family Medical Center, Inc.
404 Steve Drive / PO Box 2399
Russell Springs, KY 42642

270-858-6655

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Family Medical Centers receives funding from the U.S. Department of Health and Human Services (HHS) and has Federal Public Health Service (PHS) deemed status for certain health or health-related claims, including medical malpractice claims, for both the Center and its covered individuals (see 42 U.S.C. 254b and 42 U.S.C. 233(g)-(n)). For additional information, please contact

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